Make a Home Insurance Claim

Our easy claims service means we’ll make your claim as fast and painless as possible.

Here’s how to make a claim:

Are you in a life threatening emergency? Call 0861 86 72 33 right away

Step 1: Be prepared

Have your policy documents handy. Document your damage by taking pictures and videos where possible.

Step 2: Get in touch

Call the claims team on
0861 50 60 70.

Step 3: Leave it with us

We know your time is important so we’ll try to make your claim experience as painless as possible. No endless paperwork and no unnecessary requests.

What to expect from your claims team

Emergency assistance 24/7

We have a 24hr helpline to help you deal with home emergencies. We’ll arrange for an authorised contractor to sort out your problem as quickly as possible.

Alternative accommodation

If your home becomes uninhabitable, we’ll pay you up to 20% of the sum insured so you can stay somewhere safe.

Security guard

We will cover the cost of employing a security guard following an insured event such as a house break in.

New for old

If we can’t fix it, we’ll replace it. This applies to both home contents and buildings insurance.

How your claims are handled
One-call resolution

One-call resolution

Because we know your time is precious, we aim to register your claim in one call only.

Fast settlements

Fast settlements

Your queries are prioritised according to the attention they require, so urgent queries are fast-tracked.

24hr emergency assistance

24hr emergency assistance

All products come with 24/7 assistance, for your peace of mind.

Your own claims person

Your own claims person

Get your claim sorted out easily and quickly thanks to your own claims person.

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